Refund & Cancellation Policy
At Shiftlink, we aim to ensure your satisfaction with every purchase. Please review our refund and cancellation policies below to understand your rights and obligations as a customer.
Effective Date: July 02, 2025
1. Order Cancellation Policy
Before Shipping:
Orders may be canceled within 24 hours of placement, provided they have not yet been shipped. To cancel, please contact us at support@shiftlink.co.in or call +91-89565 84203 with your order number.
After Shipping:
Once an order has shipped, it cannot be canceled. You may still be eligible for a return or refund (see below).
2. Return & Refund Policy
2.1 Eligible Products
Products eligible for return and refund:
- Non-perishable items (e.g., grains, nuts, dried fruits, spices) returned within 30 days of delivery
- Packaged products with intact seals
- Products that arrive damaged, defective, or incorrect
- Items that don't match the product description
- Products with quality issues upon delivery
- Must be unused, in original packaging, and in resellable condition
- Must include the original invoice or proof of purchase
2.2 Non-Returnable Products
- Perishable items (e.g., fresh produce), unless defective upon arrival
- Personalized or custom-made products
- Gift cards or downloadable digital products
- Health and hygiene-related items (e.g., undergarments, skincare) once opened
- Products consumed, used, or damaged due to customer mishandling
- Products returned after the specified time limit
2.3 Time Limits
- Non-perishable products: 30 days from delivery date
- Perishable products: 24 hours from delivery (quality issues only)
- Damaged or defective items: 48 hours from delivery
- Wrong items: 7 days from delivery
2.4 Refund Process
Contact Customer Support
Email us at support@shiftlink.co.in or use the contact form in your account
Provide Order Information
Include your order number, reason for return, and photos if applicable
Await Approval
We'll review your request and respond within 24-48 hours
Return Instructions
If approved, we'll provide return shipping instructions
Process Refund
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed within 5-10 business days and automatically applied to your original payment method
2.5 Required Information
When requesting a refund, please provide:
- Order number and purchase date
- Product name and quantity
- Detailed reason for the return
- Photos of damaged or defective items
- Your contact information
3. Return Shipping
3.1 Who Pays for Return Shipping
Shiftlink Pays Return Shipping:
- Damaged or defective products
- Wrong items sent
- Products not matching description
- Quality issues upon delivery
Customer Pays Return Shipping:
- Change of mind returns
- Ordered wrong product
- No longer needed
- Personal preference changes
3.2 Return Packaging Requirements
- Use original packaging when possible
- Ensure products are securely packaged to prevent damage
- Include all original accessories and documentation
- Use a trackable shipping method
- Keep shipping receipt until refund is processed
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery with photos of the issue and your order number
- We will offer a replacement, store credit, or a full refund depending on the situation
5. Refund Methods and Timing
5.1 Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Cards: Refunded to the original card
- Digital Wallets: Refunded to the original wallet account
- Bank Transfers: Refunded to the original bank account
- Store Credit: Available as an option for faster processing
5.2 Processing Times
- Credit/Debit Cards:5-10 business days
- Digital Wallets:3-5 business days
- Bank Transfers:7-14 business days
- Store Credit:1-2 business days
Important Note
Processing times may vary depending on your bank or payment provider.
6. Partial Refunds
Partial refunds may be issued in the following situations:
- Products returned in used or damaged condition
- Items missing original packaging or accessories
- Products returned after the standard return period but within an extended timeframe
- Bulk orders where only some items are returned
- Products with minor defects that don't affect functionality
6.1 Partial Refund Calculation
Partial refunds are calculated based on:
- Current condition of the product
- Percentage of product used or consumed
- Market value depreciation
- Restocking fees (if applicable)
7. Special Circumstances
7.1 Perishable Products
- Must be reported within 24 hours of delivery
- Photos required showing quality issues
- Refunds only for products that arrive spoiled or damaged
- Natural ripening or aging is not grounds for refund
7.2 Bulk Orders
- Orders over $500 may have different return policies
- Restocking fees may apply to large quantity returns
- Custom packaging or labeling may affect refund eligibility
- Contact customer service for bulk order returns
8. Exchanges
We offer exchanges for:
- Damaged products received
- Wrong items sent by vendor
- Size or variety substitutions (when available)
- Defective products
8.1 Exchange Process
- Contact customer support with exchange request
- Provide photos and description of issue
- Receive exchange authorization and instructions
- Return original product using provided shipping label
- Replacement product shipped upon receipt of return
9. Late or Missing Refunds
If your refund hasn't appeared after 10 business days:
- Check with your bank or credit card company
- Contact your payment provider (some may take extra time to process)
- If the issue persists, please contact us at support@shiftlink.co.in
10. Contact Us
For refund requests, exchange requests, or questions about our Refund and Cancellation Policy, please contact:
Shiftlink Customer Support
support@shiftlink.co.in
Phone
+91-123-456-7890
Address
Lotus House, Balewadi Road, Balewadi,
Pune, Maharashtra, India, 411045
Hours
Monday-Friday, 9:00 AM - 6:00 PM IST
Quick Response Tips:
- Include your order number in all communications
- Provide clear photos for damaged or defective items
- Be specific about the issue and desired resolution
- Keep all original packaging until refund is processed